Job Description

Job role : Salesforce Nonprofit Cloud Administrator

Duration : 3 to 6 months

Location : Remote

Job Description

Salesforce Nonprofit Cloud administration experience MUST

A direct client of Robert Half is completing a year-long migration from Salesforce NPSP to Nonprofit Cloud and needs an experienced Salesforce Nonprofit Cloud Administrator to support the new environment following go-live.

The organization has already completed a soft launch and is entering its final month on NPSP, with full cutover scheduled for October 15. This will be a dedicated Nonprofit Cloud administration role focused on platform ownership, user support, security, and ongoing optimization after go-live.

Day-to-Day:

• Administer and support the Salesforce Nonprofit Cloud environment
• Manage users, roles, permission sets, sharing rules, and access controls
• Support fundraising, gift processing, recurring donations, donor management, grants, and case management
• Troubleshoot user issues and resolve functional or configuration-related problems
• Maintain reports, dashboards, workflows, and platform configurations
• Partner with business stakeholders to understand needs and recommend solutions
• Support user adoption and help the organization transition from NPSP processes
• Clearly communicate why access may be more restricted under the new security model
• Reinforce need-to-know access policies while helping users adjust to the cultural shift
• Identify opportunities to optimize the platform following go-live

Musts:

• Hands-on Salesforce Nonprofit Cloud administration experience
• Strong understanding of the Nonprofit Cloud data model and functionality
• Experience supporting nonprofit fundraising and donor-management processes
• Knowledge of gift processing, recurring donations, grants, and case management
• Strong Salesforce security experience, including granular permissions and access controls
• Ability to communicate technical and security decisions to nontechnical users
• Strong ownership, troubleshooting, and stakeholder-support skills

Plus:

• Previous NPSP-to-Nonprofit Cloud migration experience
• Experience supporting a newly implemented environment during post-go-live stabilization
• Background in user training, change management, or adoption support
• Salesforce Administrator or related Salesforce certifications

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