Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Are you an enthusiastic, hardworking, and people-focused professional looking for a meaningful remote career?
AO is seeking motivated individuals to join our team as Remote Client Service Representatives . This opportunity is ideal for professionals who enjoy helping others, building strong relationships, and delivering exceptional customer service while working from home.
Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
Our mission is simple:
"To protect every child and serve all working people."
Every day, our representatives help working families better understand and access the benefits available to them while building rewarding long-term careers.
For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to developing professionals through mentorship, continuous learning, and performance-based career advancement.
As a Remote Client Service Representative , you'll work directly with clients who have requested information regarding their benefits and coverage options.
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products and services clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer service and follow-up communication
Build strong, long-term client relationships
Maintain accurate client records and documentation
Participate in structured virtual training and coaching
Develop communication, customer service, and leadership skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Continue growing through mentorship and professional development
Work remotely from anywhere within the United States
Flexible scheduling after training
No daily commute
Modern virtual work environment
Weekly performance-based compensation
Performance bonuses
Recognition opportunities
Career advancement based on performance
Comprehensive onboarding and training
Weekly virtual coaching sessions
Leadership mentoring
Ongoing professional development
Promotion from within
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and development events
Advanced virtual technology and collaboration tools
Successful candidates typically demonstrate:
Excellent communication and active listening skills
Strong problem-solving abilities
Positive attitude and willingness to learn
Self-motivation and accountability
Ability to work independently while collaborating remotely
Strong work ethic and commitment to delivering exceptional client service
Professionalism, integrity, and attention to detail
Experience in any of the following areas is beneficial:
Customer Service
Client Relations
Healthcare
Retail
Hospitality
Education
Administrative Support
Call Center Operations
Sales
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to build a rewarding long-term career.
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom to provide a convenient and accessible hiring experience.
If you're looking for a flexible work-from-home career where you can help families, grow professionally, and make a meaningful impact every day, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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