Job Description

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

The Digital and Enterprise Technology team are to deliver compelling experiences through digital engagement platforms that support our customer centric digital strategy, driving growth, leading in innovation and continuous improvement.

• Be the primary go-to contact for Salesforce support across the business and Salesforce delivery team.
• Triage, investigate and resolve Salesforce issues, escalating to engineers, vendors or support teams where required.
• Manage Salesforce release activities including planning, deployment coordination, regression support, release communications and post-release validation.
• Support Copado release processes, metadata validation, deployment readiness and change governance.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, reports, dashboards and list views.
• Manage Salesforce users, personas, profiles, permission sets, roles, sharing access and field-level security.
• Partner with business users to understand issues, clarify requirements and translate needs into practical Salesforce changes.
• Support connected platforms including Temenos Journey Manager / Avoka, DocuSign, OwnBackup and archive-related services.
• Maintain platform hygiene, data quality, access controls and operational documentation.
• Support UAT, regression testing, sandbox refreshes, QA validation and release readiness activities.
• Create and maintain release notes, user guides, support documentation and knowledge articles.
• Identify recurring issues and improvement opportunities to simplify support and improve user experience.

• 3-5 years’ hands-on Salesforce administration experience in an enterprise environment.
• Strong Salesforce administration knowledge across users, profiles, permission sets, roles, sharing, field-level security, record types and page layouts.
• Experience configuring Salesforce objects, fields, flows, validation rules, reports, dashboards and list views.
• Experience supporting Salesforce release management, deployment coordination, testing and post-release validation.
• Working knowledge of Copado or similar DevOps / release management tools.
• Strong production support skills, including issue triage, root cause analysis, incident management and stakeholder
• communication.
• Experience managing user access, personas and business-role-based permissions.
• Ability to engage confidently with business users and explain Salesforce behaviour clearly.
• Good understanding of data quality, platform hygiene, privacy-aware data handling and governance controls.
• Experience creating release notes, support guides, user documentation and knowledge articles.
• Salesforce Administrator Certification.

• Salesforce Advanced Administrator Certification.
• Experience with Sales Cloud, Service Cloud, Financial Services Cloud, Data Cloud, CRM Analytics or Tableau.
• Experience supporting Salesforce in financial services or a regulated enterprise environment.
• Exposure to Temenos Journey Manager / Avoka, DocuSign, OwnBackup, archive solutions or other Salesforce- connected platforms.
• Understanding of Salesforce integrations, API-based data flows and common troubleshooting patterns.
• Experience supporting sandbox refreshes, environment readiness and operational release planning.
• Experience coordinating with vendors or Salesforce support for platform issues and escalations.
• Exposure to Einstein, Agentforce or automation-assisted Salesforce support capabilities.
• Behavioural expectations

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

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